Support for Retailers
InComm's Merchant Care program is dedicated to providing our retail partners with the best support services in the industry. Our multi-lingual Merchant Care services are managed by a team of trained customer service professionals dedicated to finding the answers for you and your customers quickly and easily.
Our call-centers are staffed 24x7, 365 days a year. InComm's Merchant Care Program includes the following comprehensive resources:
- Toll Free telephone support 24x7x365
- Extensive Employee Training: Our comprehensive program includes one-on-one supervisor call sharing
- Quality Control: Continuous monitoring of calls to ensure high quality service levels are upheld
- Multilingual Services: English, Spanish, and French-speaking customer service representatives available at all times; additional languages are also supported as needed
- Product Support: InComm's experienced and knowledgeable staff supplies product support to end users
The InComm staff -- from the executive team to the front-line -- has made servicing our customers its highest priority. As a result, we can proudly state that we deliver the highest level of customer service in the industry.
If you have any issues or questions please contact your account manager.
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